UK Deliveries
All UK orders are sent using Royal Mail Special Delivery Guaranteed - Next Day service. This is a fully insured service, and is guaranteed for next day delivery before 4pm. A signature is required upon delivery. If your order is under £100, and you would like to request a lesser postage service, please get in touch and ask for your order to be sent using Royal Mail 1st Class Signed For.
International Deliveries
* Please note, due to recent Brexit changes, we cannot currently send any orders to the EU. We hope this situation will be resolved in the near future, but for now we cannot ship to any EU countries. *
All International orders are shipped using Royal Mail International Tracked & Signed service. Please allow 10 working days for delivery from date of dispatch. There is a £40 flat rate for international orders.
Additional charges apply for shipment using alternative courier companies. Please email before placing your order to arrange this. Customers are responsible for any import duties, taxes or VAT that may arise through delivery of the order to your country.
Returns
We hope you will be happy with your piece of jewellery or silversmithing from Elizabeth Jane Campbell, however if you are not fully satisfied please contact Elizabeth within 14 days of receiving your order.
To be eligible for a refund or exchange, items must be returned in perfect condition, unworn and with original packaging within 14 days of receiving your order. Due to hygiene reasons however, we cannot accept returns or exchanges on earrings unless faulty. All returns are at the customers own risk and return postage is at the expense of the customer. We recommend you use a registered insured delivery service.
We cannot accept returns on any personalised or bespoke orders so please take extra care when ordering and commissioning these pieces.